Is my financial and personal information secure?
Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor.
What is a “presale”?
A “presale” item is not currently in our vault. This is the result of the item being brand new or delayed from our distributor. In these cases, the expected ship date will be displayed on the product page. Please note, if a presale item is ordered along with other in-stock items, the entire order will be delayed until the presale item is ready to ship.
Do you have a retail store?
We are exclusively online. Our Local Directory can help you find a bullion dealer in your area. The dealers in said directory do not act as representatives of Mina Capital Bullion, nor we of them. You may also want to do a quick Google search, as this is not an exhaustive list.
Where are you located?
We are headquartered in Limbe Cameroon and our customer support center is in Limbe and other west african town like Douala, and Yaounde as well. Our corporate address is Mount Fako, Buea, SW Region, Cameroon.. Please note, this is not the address to which customers send paper check payments, nor is it a physical address.
Do you buy precious metals?
We do buy precious metals. If you’re interested in selling at least $1,000 worth of bullion, you qualify for our buyback program. We buy most bullion products, for example:
- American Eagles
- .999+ Silver
- 35%, 40%, and 90% Silver
- .999+ Gold
- Pre-33 Gold
- Platinum Bullion
- Palladium Bullion
We do not buy jewelry, scrap metal, silverware, or notes. You can find pricing for popular products on our Sell To Us page. If you cannot locate your product on that page, please contact us at 674429893 or email@example.com pricing.
Do you have any recommended products for new investors?
Yes, we recommend our Starter Pack, which contains ten ounces of silver at spot price. We have also listed our most popular and most highly recommended products here. For a full investor’s guide, please download our eBook here.
Do you report my purchases to the government?
We do not report the majority of precious metals purchases to the government. That being said, we do have an obligation to file Form 8300 in the instance of cash payments over $10,000
Do you have a return policy?
At JM Bullion, we strive for 100% customer satisfaction. Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department by telephone at 674429893, via email at firstname.lastname@example.org, or visit us on Live Chat. Our Market Loss Policy can be viewed on our Terms and Conditions page.
Can I clean my precious metals?
It is always best to keep precious metal products in the same condition in which they were received. Bullion can dull or oxidize over time, but that should not affect the bid or offer price you get when selling to a dealer. Store your metals in a dry, cool place and let them be.
How do I open an account?
The simplest way to go about setting up an account is to let our system do so for you when you place your first order. If you would rather, you may register your account before ordering by clicking on the Register link at the top of the page next to the big yellow “Cart” icon.
Do you offer storage options?
Yes, we do! We offer secure storage through TDS Vaults. You can find more information